By 2014, 90 percent of all North American companies will be using Remote Infrastructure Management services.That's the prediction of Eric Goodness, Vice President at Gartner Inc., the world's leading information technology research and advisory company.
As it stands, about 60 percent of companies use managed services. Despite the growing popularity of outsourcing, Goodness pointed out that many Managed Service Prociers (MSPs) are concentrating on day-to-day performance but neglecting to invest in research and development. He called for the managed services industry "to be more innovation-focused."
The trend is likely to be:
1.Large businesses typically see a 20-35 percent drop in operating costs
2.Small and medium-sized businesses typically see a 30-45 percent drop in operating costs
3.80 percent of customers experience improved performance.
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