Customer LeadershipEd Nair, Editor, Global Services
Customer acquisition is one of the key factors for success in the services business.
GS100 companies serve customers across the globe. The chart shows the global diversity of GS100 customer base. US and W. Europe (with 96 and 87 companies respectively) obviously lead the group because they continue to be the demand centers for services. Canada and Australia come next. Interestingly, other countries/ regions that include India, Japan, South America, and E. Europe are rising in demand for global services.
In terms of new customer acquisition in 2010, the GS100 companies got in nearly 6800 new customers for IT services. Within that, the major areas are ADM and bundled IT services (multi-tower IT services).
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