| • |
The worst seems to be behind us and 2011 would see the beginning of slow and steady recovery.
|
|
| • |
The effects of the recession were seen complete in 2010 with most indicators pointing south. But the fundamentals are strong for a steady recovery. In that sense, the year was a brief interlude.
|
|
| • |
Defining Leadership in Global IT and Business Process Outsourcing
|
|
|
| • |
Revenue growth was the most sought after performance indicator during 2010, but it eluded most of the companies due the depressed market environment.
|
|
| • |
With the spread of global delivery, the number of employees in various countries helps to understand the rise of new locations.
|
|
| • |
Contracts in terms of numbers and value (which includes duration) are very good indicators of the level of activity in the services market.
|
|
| • |
Customer acquisition is one of the key factors for success in the services business.
|
|
