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Resources • FTSE 100 Manufacturer: IT Helpdesk Transformation The customer, who is an industrial and medical gas manufacturer and provider of equipment and services to the semiconductor and vacuum dependent processing industries, chose HCL to transform its IT helpdesk and reduce service levels • Infrastructure Outsourcing: No Longer an All-or-Nothing Proposition; 'Asset Light' RIMO on the Rise White Paper Infrastructure outsourcing and managed services no longer mean suppliers must take over customers IT assets. The emergence of remote infrastructure management outsourcing (RIMO) has empowered CIOs to create unprecedented levels of transparency and flexibility while still maintaining control of key IT assets. • Why HCL Technologies Is Disruptive and Bears Watching IDC << previous 1 2