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The worst seems to be behind us and 2011 would see the beginning of slow and steady recovery.
The effects of the recession were seen complete in 2010 with most indicators pointing south. But the fundamentals are strong for a steady recovery. In that sense, the year was a brief interlude.
Defining Leadership in Global IT and Business Process Outsourcing
Revenue growth was the most sought after performance indicator during 2010, but it eluded most of the companies due the depressed market environment.
With the spread of global delivery, the number of employees in various countries helps to understand the rise of new locations.
Contracts in terms of numbers and value (which includes duration) are very good indicators of the level of activity in the services market.
Customer acquisition is one of the key factors for success in the services business.
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