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BPO driven by industry-specific knowledge helps achieve measurable business outcomes.
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HRO providers are not seeing too many opportunities for multi process deals, but there lies a clear opportunity in transforming small, short-term deals into longer strategic outsourcing relationships.
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The FAO market continues to be vibrant and dynamic. According to reports, the United States accounted for over half of total FAO spending in 2010 while Asia-Pacific witnessed the fastest growth.
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After going through a relatively sluggish phase in 2009 and 2010, the customer care outsourcing industry is getting back on track.
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Procurement outsourcing is proving its value as a strategic piece of services. The procurement function would entail more complex categories of products and is focused on creating long term, sustainable relationships with global suppliers.
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The offshore analytics space has evolved from being dominated by captives of large companies to embracing large vendors offering end-to-end specialized analytics solutions to specific verticals.
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