| GS100: 2011 Global Services Compendium | |||||||||||||||||||||||||
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This is neither a study of 100 companies nor a survey aimed at choosing hundred best companies based on financial performance. Hundred best companies they are; chosen through a rigorous methodology that evaluates each company across multiple dimensions, measured both quantitatively and qualitatively. The study presents a complete view of the dynamics of the most significant segments that make up the IT and business process outsourcing industry.
This is not a list of the 100 largest outsourcing vendors. This list reflects the diversity and overall landscape of the service provider community in terms of company sizes, countries of origin and countries of delivery. Fourteen companies in the list have revenues more than $1B and they total up to nearly two-thirds of the overall revenues of hundred companies. Forty-seven companies with revenues between $100M and $1B represent the wide set of companies that have a very different set of aspirations, resource profiles, and impact on the industry compared to former category. And 39 companies with revenues lesser than $100M represent various spots of excellence across delivering a wide set of services globally. Needless to mention, the list is global: it represents companies from 18 countries with operations in 30 countries.
The GS100 Methodology
Companies who opted to participate in the survey were asked to share exhaustive information through an online survey done during 03/11 and 04/11. The top 100 list and the names in the categories are derived using a scientific research methodology based on over 200 data points and several qualitative parameters.
The GS100 model for analysis is based on four primary pillars:
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Management Excellence (includes revenue, growth, profitability, expansion, M&A, headcount, thought leadership, innovation capability, marketing excellence, leadership quality, resource profile, risk management measures, HR practices and policies, and several other performance indicators)
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Customer Maturity (paying customers, new customers, verticals represented, geographies represented, sectoral diversity, contract sizes, customer case studies, complexity of projects, marquee clients, important wins, etc.)
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Global Delivery Maturity (global delivery footprint, type of work done, expansions, headcounts, growth in headcounts)
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Breadth of Services Portfolio (breadth of capabilities and service offerings across ITO and BPO, domain expertise across verticals, engagement models, vendor management practices, new capabilities and services launched, category leadership, ability to serve niche markets, etc.)
A weighted scoring scheme was used to rate each of the above areas based on a scoring scheme designed by a panel from Global Services’ and NeoGroup's practice experts.
| GS100: 2011 Global Services Compendium | |||||||||||||||||||||||||
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The 2011 Global Services 100 Companies
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Company
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CEO
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Headquarters
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P V Kannan
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Campbell, (California) USA
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Deepak J Patel
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Bangalore, India Toronto, Canada
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Aparup Sengupta
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Mumbai, India
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Kenneth W. Swanson
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Elgin, USA
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William B. Shepro
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Luxembourg City, Luxembourg
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Sashi Reddi
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Philadelphia, PA
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Pavel Adylin
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Moscow, Russia
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Andrei Pronin
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Moscow, Russian Federation
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Arup Gupta
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Noida, India
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Eric Rongley
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Shanghai, China
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Paul Hermelin
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Paris, France
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Michael E. Roach
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Montreal, Canada
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Yu Hong Henry Chen
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Hongkong (Beijing), China
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Cesar Gon
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Campinas, Brazil
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Torben Majgaard
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Kiev, Ukraine
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Hiten Patel
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Morristown, (NJ) USA
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Jeff Fox
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Cincinnati, (OH) USA
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Michael W. Laphen
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Falls Church, (VA) USA
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Arun Nathani
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Pune, India
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Eugene Goland
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New York, USA
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Rahul Kanodia
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Mumbai, India
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William Rose
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Rochester, (NY) USA
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Patricia Andrea Freitas
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Rio de Janeiro, Brazil
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PD Mundhra and Anjan Malik
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Mumbai, India
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John Cotterell
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London, United Kingdom
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Arkadiy Dobkin
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Newtown, (PA) USA
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Alec Miloslavsky
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San-Francisco, (CA) USA
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Rohit Kapoor
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New York, USA
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Matthew Vallance
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Mumbai, India
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Jean Cholka
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San Francisco, (CA) USA
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NV Tiger Tyagarajan
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NYC, USA and Gurgaon, India
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Peter CJ Harrison
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McLean, (VA) USA
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Martin Migoya
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Buenos Aires, Argentina
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Gonzalo Rueda
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Cordoba, Argentina
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Vineet Nayar
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Noida, India
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Sandeep Sahai
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Reston, (VA) USA
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Juan Navarro
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Buenos Aires, Argentina
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P.R.Chandrasekar
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Jamesburg, USA
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Diego Zavala
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Mexico City, Mexico
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Partha Sarkar
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Bangalore, India
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Parvinder S Chadha
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Troy, MI and Chennai, India, USA and India
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Leo Apotheker
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Palo Alto, CA USA
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Madhava Reddy
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Troy, CA USA
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Sergei Levteev
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Prague Czech, Republic
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Phaneesh Murthy
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Fremont, CA USA
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Naresh Ponnapa
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Bangalore, India
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S. Gopalakrishnan
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Bangalore, India
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Jack Abuhoff
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Hackensack, (NJ) USA
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Lie Shi
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Hangzhou, China
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Susir Kumar
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Mumbai, India
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Vipul Doshi
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Gurgaon, India
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Boris Kontsevoi
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Wilmette, (IL) USA
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B Sumant
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Bangalore, India
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Sergey Gvardeitsev
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Minsk, Belarus
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Kishor Patil
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Pune, India
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Andrey N.Terekhov
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St.Petersburg, Russia
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Rory Cowan
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Waltham, (MA) USA
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Hung Quoc Nguyen
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San Mateo, CA USA
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Daniel Dargham
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San Bruno, USA
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Dmitry Loschinin
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Moscow, Russia
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Siby Vadakekkara
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Piscataway, NJ USA
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Dmitry Ponomarev
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Nizhny Novgorod, Russia
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Pradeep Kar
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Bangalore, Bangalore
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Pankaj Agarwal
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Bangalore, India
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Krishnakumar Natarajan
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Bangalore, India
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Vikas Sehgal
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San Jose, (CA) USA
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Ron Rittenmeyer
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Horsham, (PA) USA
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Ketan Bakshi
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Pune, India
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Claudio Muruzabal
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Miami, USA
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Sachi Gerhlitz
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New Jersey, USA
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Jiren Liu
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Shenyang, China
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Atul Hemani
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Mumbai, India
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Clarence T. Schmitz
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Los Angeles & New York (Dual HQ), USA
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Shwetabh Kumar
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Noida, India
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Dr. Anand Deshpande
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Pune, India
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Arun Jain
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Chennai, India
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Ajit Prabhu
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Singapore, Singapore
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Robert Simplot
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Edison, (NJ) USA
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Alexander Egorov
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St-Petersburg, Russia
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Leo Ariyanayakam
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Kuala Lumpur, Malaysia
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David Garner
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Nashville, (TN) USA
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Taras Kytsmey
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Lviv, Ukraine
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B Ramaswamy
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Bangalore, India
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Maulik Parekh
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Metro Manila, Philippines
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Kathryn Marinello
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Wellesley, USA
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Dilip Vellodi
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New York, USA
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Abdul Hamid Sheikh Mohamed
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Petaling Jaya, Malaysia
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Leonardo Covalschi
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Santiago, Chile
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Prashant Ranade
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Troy, (MI) USA
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Nitin Shimpi
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Pune, India
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Matt Moore
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Lake Mary, USA
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Vineet Nayyar
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Pune, India
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Jeffrey D. Puritt
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Vancouver, Canada
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Guillermo Montano
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Guatemala, Guatemala
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J. Edward Coleman
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Blue Bell, (PA) USA
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Chris Chen
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Beijing, China
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Kris Canekeratne
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Westborough, USA
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T K Kurien
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Bangalore, India
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Keshav R Murugesh
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Mumbai, India
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Ganesh Natarajan
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Pune, India
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The Global Services 100 Lists
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By Region:
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| GS100: 2011 Global Services Compendium | |||||||||||||||||||||||||
|
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