Opportunities
In a survey conducted jointly by Global Services, Horses for Sources, and SSON, in January 2010 regarding the outlook of the industry, the key points that emerged were:
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Key areas of increased outsourcing scope are expected to be in areas with heavy low-cost labor arbitrage support (nearshore and offshore) –software applications, call center, engineering management, finance & accounting, analytics and human resources
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The middle-market ($750m-$3000m)is poised to be the most active
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Main drivers are cost reduction, desire to globalize business operations and to transform / re-engineer business processes
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Inhibitors are other priorities brought on by the economic crisis and internal politics / resistance to change
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Customer-willingness to evaluate cloud-based “business utility” offerings is strong as they increasingly look at hybrid IT/BPO solutions
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Strong signs of increased adoption of industry-specific BPO solutions, most notably in the Financial Services and Life Sciences sectors
Going forward, one would expect to see large deals being broken down into deals of smaller scopes. This would directly affect the large vendors like IBM and Accenture but their losses would be gained over by some of the larger Indian vendors. The impact of cloud computing and cloud-based services is an essential conversation these days in every IT deal and in some BPO deals. It would translate into real market opportunities during the rest of the year.
This year should be remembered more for Obama’s historic healthcare bill and less for BP’s oil spill. The former holds great opportunity both for IT as well as BPO for many years to come and 2010 would be the year when vendors would start attacking the tip of the healthcare iceberg.
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