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This report analyzes a mix of established as well as emerging and nascent outsourcing destinations. The report covers over 100 cities across 50 countries.
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Data for this report was collected using a combination of primary and secondary research. The data gathered was qualitatively analyzed using Neo Advisorys proprietary location assessment framework.
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Certain macro factors such as currency and risk perception are the same across the country. However, several important criteria for location assessment such as quality and availability of labor, taxes and other incentives can vary significantly across cities within the same country.
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Cities in this region continue to offer the highest cost saving among all the outsourcing destinations covered in this report.
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The EMEA region has seen a surge in outsourcing activity traction in the last few years. This traction is attributed to multiple reasons.
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Outsourcing in Latin America is the fastest growing region in the world. The BPO market size in Latin America is forecasted to reach US$ 18 billion by 2012, which contributes to about 4% of the global BPO market.
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