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Regional Dynamics more >> Smita Vasudevan Middle East and Africa is relatively new to the global sourcing industry, but it has gradually made a place for itself. The region shows great potential for future growth and offers attractive opportunities to explore.  Smita Vasudevan Europe certainly cant compete with offshore destinations like and India and Philippines on the cost front, but when it comes to innovation and high-end technology solutions, it is very often seen as the best bet. Smriti Sharma Recent times have witnessed this region draw ace players of the outsourcing world - American Express, General Motors, Intel, Genpact, Sitel, Wipro, Citibank and more. Business process outsourcing (BPO), shared service centers (SSC), call centers, offshore delivery centers have grown significantly in the region. Smriti Sharma The economy of United States indicated some signs of growth in the third and fourth quarters of 2010. However, the second quarter of 2011 again presented a mixed picture. Sourabh Chandra Pushp The outlook for Asia/Pacific's BPO market remains positive, with growth in 2011 expected to be 17.9 percent in terms of U.S. Dollars. According to the latest Gartner research, the worldwide BPO market is forecast to grow by 6.3 per cent globally and 17.9 per cent in the Asia-Pacific during the year 2011. The study titled, Market Overview: BPO Service Providers in Country Marketplaces in Asia-Pacific and Japan,2010-2011, states that the BPO industry will grow to $1.69 billion by 2012 and $2.47 billion by 2014. |
Top 100 Cities more >> This report analyzes a mix of established as well as emerging and nascent outsourcing destinations. The report covers over 100 cities across 50 countries. Data for this report was collected using a combination of primary and secondary research. The data gathered was qualitatively analyzed using Neo Advisorys proprietary location assessment framework. Certain macro factors such as currency and risk perception are the same across the country. However, several important criteria for location assessment such as quality and availability of labor, taxes and other incentives can vary significantly across cities within the same country. Cities in this region continue to offer the highest cost saving among all the outsourcing destinations covered in this report. The EMEA region has seen a surge in outsourcing activity traction in the last few years. This traction is attributed to multiple reasons. Outsourcing in Latin America is the fastest growing region in the world. The BPO market size in Latin America is forecasted to reach US$ 18 billion by 2012, which contributes to about 4% of the global BPO market.  |
Research Partner
2011 Destinations Compendium
Expert Speak more >>  Nigel Hughes Captive offshore operations have evolved significantly over the past decade in response to a changing global sourcing landscape. A recent TPI study examined the state of the captive operation and assessed the operational performance of 30 captive units. The findings, summarized here, indicate that the captive model remains an integral component of a comprehensive sourcing strategy.  Benigno Lopez The current market scenario of Latin America is growth all over! More specifically, Brazil continues to have a very dynamic market because of all of the visibility the country is attracting.  Atul Vashistha Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing.  Dr. P. K. Mukherji Over the past few years countries in Africa have been trying to position themselves on the global sourcing map as competitive destinations for service delivery.  Lalit Dhingra Lalit Dhingra writes about the genesis of near-shore, the realities and where markets are headed.  LN Balaji Today, businesses are using offshoring extensively as a strategy to compete and expand in the global market.  Sudhir Narang Why a centralised IT infrastructure is essential to successful expansion into the Asia Pacific market.  Anupam Govil Over the last decade, organizations have realized that outsourcing delivers more than cost savings it enables agile and competitive businesses that can take on new market challenges.  Deepali Sathe The news about most of the offshoring deals that have gone kaput have probably not even seen the light of day. |
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