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Sruthi Ramakrishnan
Performance improvement by service providers, significant cost reduction potential, growing executive-level acceptance of outsourcing as a business practice, declining in-house capabilities, and rising customer demand for multiple support channels have been the main growth drivers for CCS outsourcing in the last year.
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Pratibha Verma
PO deal pipelines have shown a healthy upward graph since 2000, as buyers are much more accepting of outsourcing as a solution and are becoming more sophisticated in deal developments. PO processes have also improved and transformed during this period
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Sruthi Ramakrishnan
The recession, while halting or slowing spending in other outsourcing segments, gave a boost to the outsourcing of critical IT infrastructure management services. But enterprise customers are taking a cautious, phased approach to cloud- based services
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Pratibha Verma
Engineering work is becoming more and more internationalized and engineering companies are becoming increasingly global. There is increasing pressure on the part of European companies to reduce costs, which requires more innovative solutions from suppliers in order to keep a stable price level.
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Ashwin Razdan
2010 promises to be a stronger year for FAO, as the previous year had buyers showing their commitment to the FAO model in the face of a challenging economic environment.
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Click to view the relay of webinar dated July 16, 2010
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ITO-BPO Inductry Trends & Supplier Landscape
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Ed Nair
India, Philippines and the US are the three largest locations in terms of number of people deployed
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