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Case Studies more >> Global Services Getting their house in order was the first step to Applied Materials recent IT transformation. Outsourcing through the managed-services model was the other. What Group VP and CIO Ron Kifer do right to achieve this in just 10 months? The fledgling discount airline is flying high--and saving money--thanks to an IT infrastructure based on open-source apps, inexpensive servers, and outsourcing The customer, who is an industrial and medical gas manufacturer and provider of equipment and services to the semiconductor and vacuum dependent processing industries, chose HCL to transform its IT helpdesk and reduce service levels |
Featured Articles more >> The North American economic environment is a significant driver of the acceleration of the RIMO model, and the cost benefit of labor arbitrage with offshore providers is attractive Global Services Offshoring of Infrastructure Management Services (IMS) to India to grow from $1.4 billion to $4.2 billion before year-end 2010, with hardware support services accounting for the majority of those revenues. The Banking, Financial Services and Insurance industries (BFSI) are the biggest users of IMS services (at roughly 43 percent of the market) Featured News more >> |
Experts' Views more >> Ben Bauer Developing, operating and managing volumes of information as well as maintaining mission-critical applications in order to sustain business growth and remain cost-effective, is a challenge faced by most organizations. That's when infrastructure as a service comes to the rescue Vivek Pandit & Rajesh Srinivasaraghavan While other offshoring services have grown rapidly, the management and maintenance of core infrastructure from afar has been slow to gain popularity. Only a sliver about 7 percent of the addressable market is being captured. But our research suggests that this is about to change. Shifts in customer attitudes and economics could trigger rapid growth for these services, known in the industry as remote infrastructure management  Vineet NayarAn industry analyst once commented on the criticality of IT Infrastructure to an organizations success, saying, While perhaps not as flashy as iPods, nanotechnology, or service-oriented architecture, IT infrastructure is the plumbing that consumes massive amounts of capital and supports critical commercial activity in the modern world and when it fails, everyone pays attention.
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