2011 witnessed some interesting trends that began last year and continue into this year. The accelerating adoption of SaaS and the increased focus on business case and benefits realization are both trends that aren’t too surprising in this economic environment.
Most companies (over the years) maximized the benefits of offshoring. However, today the client demands more. They wish to innovate and use automation to not just do the work faster, but eliminate some of the steps in the SAP implementation cycle. It is evident that leading system integrators will automate the implementation of SAP in days to come. What is equally encouraging is that there is renewed interest of clients in SAP investments and a decrease in the usage of hybrid environment. Clients are willing to try SAP's HCM and supply chain management tools, where traditionally PeopleSoft were the favorites.
| GS100: 2011 Global Services Compendium | |||||||||||||||||||||||||
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